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SHIPPING AND RETURNS

We take great care in preparing your order with attention and diligence.

DELIVERY AND PICKUP

Our shipping fees are as follows:

  • In-store pickup: free

We offer delivery within metropolitan France

  • In-store pickup: by choosing the "In-store pickup" delivery method, you can pick up your order at our store, located at 7 BD Du General de Gaulle, 83780 Flayosc, France, free of charge.

EXCHANGES AND RETURNS

Despite the care we take in selecting our items and preparing your order, if an item does not meet your expectations, you may return it within 14 days from the receipt of your order, in accordance with Article L.221-18 of the Consumer Code, by exercising your right of withdrawal. Return shipping costs are at your expense.

To do so, it's very simple:

  • Notify us by email at contact@chezagnes.shop, including your order number
  • Prepare the package with the item(s)
  • Send the tracked package to the following address: 7 BD Du General de Gaulle, 83780 Flayosc, France

Upon receipt of your package, we will send you a confirmation email and proceed with the refund for the returned product(s) within 30 working days. The refund will be made using the same payment method used for the order. It is not possible to change the payment method for the refund.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Customized or made-to-order items
  • Hygiene products or jewelry that cannot be returned for sanitary reasons