PRIVACY POLICY
This privacy policy may be modified or supplemented at any time; therefore, users of the website are encouraged to review it regularly.
The Site also ensures that acceptance is clear and unreserved by implementing a checkbox and a validation click during the order process. The Customer declares that they have read the entire privacy policy and the terms and conditions of sale and accept them without restriction or reservation. The Customer acknowledges that they have received the necessary advice and information to ensure that the offer meets their needs.
DATA COLLECTION
The Site ensures that the collection and processing of personal data comply with the General Data Protection Regulation (GDPR) and the French Data Protection Act of January 6, 1978.
We implement industry-standard security measures to protect your personal data against any loss, misuse, unauthorized access, disclosure, or modification.
Our website uses the HTTPS (SSL) protocol to secure data exchanges. Although no transmission method over the Internet is completely secure, we strive to apply best practices to protect your information.
1 - Types of Data Collected
When browsing the Site, the following types of data may be collected:
- Personal information (name, surname, address, email, phone number)
- Payment data (via Stripe, no banking data is stored on our site)
- Order history
2 - Purpose of Data Collection
The collected data is used for:
- Order processing and shipping
- Customer service management
- Improving user experience
- Sending promotional emails if the user has consented
Contact Form
The information collected (name, surname, email, phone number, messages, and information...) from the site’s forms is stored in computerized files managed by the Chez Agnès team. We have access to this information to process your requests and respond to you.
Order on the Store
When you make a purchase on our store www.lesptiteszoccaz.com, as part of the purchase and sale process, we collect the personal information you provide us, such as your name, surname, address, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which helps us gather more details about your browser and operating system.
The team has access to this information to process orders, process refunds, and assist you.
Cookies
Cookies are files stored on your computer's hard drive when browsing the internet, including this website. A cookie does not collect personal data without your knowledge but records information about your navigation that can be read by Chez Agnès during future visits (such as pages visited, date, and time of visit). By default, cookies are not automatically installed (except those necessary for the site’s functionality and services of www.chezagnes.shop). In accordance with applicable regulations, Chez Agnès will request your authorization before implementing any other type of cookies.
OVH
Our online store is hosted by OVH, which provides the necessary infrastructure for the site’s operation. Your data is stored in a secure database hosted on OVH’s servers. We implement appropriate security measures to protect this data against unauthorized access, loss, or disclosure.
Stripe
We use Stripe as our payment provider. When making a purchase, your payment information is transmitted directly to Stripe, which processes it securely in compliance with PCI-DSS (Payment Card Industry Data Security Standard). We do not store your banking information on our servers at any time.
Stripe encrypts your payment data and applies strict security protocols to prevent fraud or unauthorized access. For more information on how Stripe handles your data, you can review their privacy policy.
Third-Party Services
In general, third-party service providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. However, some third-party providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must provide for your purchase transactions.
For these providers, we recommend that you read their privacy policies carefully to understand how they handle your personal information. Some providers may be located in or have facilities in a different jurisdiction than you or us. Therefore, if you proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction in which that provider is located or where its facilities are situated.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.
You may be directed away from our website by clicking on certain links. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies carefully.
Statistics and Audience Measurement
Our website www.chezagnes.shop collects audience measurement data through Google Analytics services. The confidentiality clauses of Google Analytics services are available on their website. These statistics help us understand the usage and performance of our site to improve its functionality and content presentation.
Transmission of Personal Data
We use external companies to manage the technical operation of the Website and our services. These companies act as data processors for the personal data for which we are responsible. By accepting this Policy, you agree that we may also allow these data processors to handle data for which you are responsible.
Some of these data processors and third-party service providers are located outside the European Union, particularly in the United States. You consent to our use of subcontractors in third countries without security guarantees, provided there is a legal framework governing the transfer of your personal data, such as compliance with the EU-U.S. Privacy Shield.
3 - User Rights
Under GDPR, users have the following rights:
- Access, rectification, and deletion of their data
- Objection to data processing
- Data portability
If you have an account, made purchases on the e-shop, or left comments on the site, you can request a file containing all personal data we hold about you, including the data you provided. You can also request the deletion of your personal data. This does not include data stored for administrative, legal, or security purposes.
To exercise these rights, contact us at: contact@chezagnes.shop
4 - Data Retention Period
Personal data is retained for the following durations:
- Customer account data (name, surname, email, address): retained as long as the account is active, then deleted after 3 years of inactivity.
- Order data (invoices, purchase history): retained for 10 years in compliance with accounting regulations (Article L123-22 of the French Commercial Code).
- Banking data: not stored by the site (managed by Stripe).
- Contact data (emails sent via the contact form): retained for 1 year after the last interaction.
Questions and Contact Information
If you wish to access, correct, modify, or delete any personal information we hold about you, file a complaint, or request more information, contact us at contact@chezagnes.shop